Tickets - EN


While we have been working to reschedule the dates, we regret to announce that the following events will no longer be taking place:

  • Download Japan 2020: Sunday, March 29, at Makuhari Messe
  • My Chemical Romance: Saturday, March 28, at Intex Osaka 
  • Dirty Honey: Tuesday, March 31, at Space Odd 

Regarding ticket refund instructions, please see below.


<DOWNLOAD JAPAN 2020 Ticket Refund Instructions>

  • Pia Purchasers

Refund Period24th April (Fri) 10:00  -  31st July(Fri)

Refunds can be done at the store in which you printed the ticket. Please visit the store you printed the ticket in and bring your ticket during the refund period. (The store name is printed on the bottom portion of the ticket)

※For those that have not yet printed the ticket, please print the ticket first and proceed to the refund process. The in-store pick-up fee will be refunded after completion of the refund process.

※Refunds can only be done during Pia business hours. (Pia stores business hours vary by location)

※7-Eleven purchasers at any time after 10am the day after the ticket has been printed.

※Family-mart purchasers can refund at any time except every Tuesday and Thursday from 2:30AM to 5:30AM.

For those of you who chose in-store pick up but are not able to physically visit the store, please send all necessary materials to the address below. For complete details please read below "Direct Delivery Ticket Purchasers".


Direct Delivery Ticket Purchasers

Tickets must be delivered to the below address by July 31st (Fri) through registered mail, specific record direct mail. We will refund through wire.

(*At the bottom left of your ticket it will say "チケットぴあ 〇〇予約センター" "チケットぴあ Webサイト]. You can check the website name of the services provided on your ticket.)



Please include the below details in a memo along with your ticket.

1.Address of refund ticket owner


3.Reachable phone number

※If there are discrepancies between memo information and Pia's database they will contact you for confirmation

4.Refund Ticket Price

5.How many tickets to refund


  • Refund Address

〒150-0011 Higashi, Shibuya-ku, Tokyo-to 1-2-20 Shibuya First Tower

Address to: PIA K.K  PIA Ticket Mail Center「Download Japan 2020」


We will refund through the "Postal Transfer Expenses Form /郵便振替払出証書"

The Postal Transfer Expenses form will come in a green sealed envelope. Once it arrives, please bring identification and receive your refund at the post office.

※It may take 3 to 4 months after Jul 31st for refunds to be made. Thank you for your understanding.


<Regarding Ticket Refunds>

Contact:Pia Information 0570-02-9111(10:00 - 18:00)


English Ticketing Page Purchasers

We will cancel the payment made by the credit card. There are no necessary procedures or actions needed.

※It may take 2 to 3 months for refunds to be made. Please contact your credit company for further details as to when the refund will be made.


<Inquiries Regarding Ticket Refunds>



  • Rakuten Ticket Purchasers

Refund Period: 24th April (Fri) 10:00  -  31st July(Fri)

For those who purchased from the Rakuten ticket English page

*Customers from overseas sales Credit card refund processing is performed automatically.

so there is no  refund procedure.

*The timing of the refund varies depending on the credit card company,

so check with your credit card company for details.


Please check the details from here.


If you have any questions regarding the refund process, please feel free to message: