Guidelines

Notices and Guidelines for Customers 

■ Guideline for Purchasing Tickets ■

*A ticket is required for everyone attending, of elementary school age upwards.
*Re-entry after leaving the venue will be prohibited.
*Tickets are only valid on the day/venue printed on them.
*Purchaser of the ticket shall NOT re-sell, transfer, auction off the tickets.  If such acts are discovered, legal actions will be taken.
*Lost tickets will not be re-issued.
*The artist line-ups are subject to change.  There shall be no refunds for line-up changes and cancellations by artists.
*All the costs associated with the cancellation or postponement of the festival such as travel expense to the sites will not be compensated.
*In dealing with customer’s personal information received at the ticket application, we will comply with the “Personal Information Protection Act” and related laws and regulations.
*Please read and fully understand the above guidelines and “Participation Guidelines” below before purchasing the ticket.

■ Participation Guidelines ■

*The event will take place for long hours.  It is your responsibility to make certain of one’s physical well-being.
*Ticket is required for everyone older, or attending elementary school.
*Any children under 6 must be accompanied by parent or guardian.  One child will be allowed for entry per guardian.  Children will be restricted from entering the front standing area.  If a child is found in the area, children and parent/guardian will be asked to move to a different area.  Also, strollers will only be allowed for the purpose of carrying a child.  Parent/guardian is required to keep an eye on the child, and follow rules and manners.  If rules and instructions by the event organizers cannot be followed, we may ask you to leave the event.  In that case, tickets will not be refunded.  The event organizers, venues, artists will not be held responsible for any accidents, mishaps or injuries occurring inside and outside of the venues.  We must ask you to take responsibility for your own actions.
*Tickets are only valid on the day/venue printed on them.
*Purchaser of the ticket shall NOT re-sell, transfer, auction off the tickets.  If such acts are discovered, legal actions will be taken.
*Lost tickets will not be re-issued under any circumstances.  Ticket lost on the day of the event will also not be available for re-issue.
*Anyone found for unauthorized admissions will be forcibly ejected from the event, regardless of the reason.  Furthermore, person caught will be taken to the police, and be claimed for any damages.
*The artist line-ups are subject to change.  There shall be no refunds for line-up changes, cancellations by artists.
*Please understand that entry to stage area and other areas may be limited.
*Customers are permitted to bring compact digital cameras, cell phones that can take photos, only for the purpose of personal viewing.  (All professional-caliber cameras are prohibited.)  Taking photos and recording of artists using equipment mentioned above are strictly prohibited.  All equipment will be confiscated and person in charge will be forcibly ejected from the event.  Please understand that there are cases when person in charge will be taken to the police.
*Selfie sticks, umbrellas, cooling boxes, parasols, chairs, mats, bins and cans, fireworks and flammables, all articles prohibited by the law and hazardous materials, animals with the exception of service dogs are prohibited.
*The event organizers, venues, artists will not be held responsible for any accidents, mishaps or injuries occurring inside and outside of the venues.  We must ask you to take responsibility for your own actions.
*Persons who cause trouble inside and outside the venues, or who ignore the instructions by the event organizers will be forcibly ejected from the festival and will not be issued refunds under any circumstances.
*Dangerous acts such as diving and moshing are prohibited.  The event organizers will put in effort to stop these acts from happening, but event organizers, venues, and artists will not be held responsible for any accidents, mishaps or injuries.
*We must ask you to take responsibility for your own actions inside and outside of the venues.  In case of accidents, it is the responsibility of all parties concerned to find ensuing action toward legal revisions.  The event organizers will under no circumstances intervene or become involved in troubleshooting in such instances.
*Please secure your belongings and be responsible for them.
*Any official merchandise sold in the venues may not be exchanged or returned after purchase except defective items.
*At this festival, we are strictly prohibiting yakuza (gangsters) and members/stakeholders of other antisocial forces, severely intoxicated persons, and those who do not comply with the atmosphere of the festival from entering.
*Anyone causing nuisance or annoyance to other customers within the venue (violence, severely intoxicated, acts that goes against public policy) will immediately be ejected.
*Bringing of illegal drugs will be reported to the police.
*Regardless of illegality, bringing in and use of drugs are strictly prohibited.  Persons found will immediately be ejected
*There are parking lots around the venue but numbers are limited.  We advise you to take public transportation measures.
*Do not illegal park or do anything causing nuisance or annoyance to nearby residents.
*Please dispose trash according to its recycled category, and do not trash the streets.
*Please smoke only in the designated areas.
*Use of lighters and matches outside smoking areas is prohibited.
*Do not hurt natural plants around the venue.
*Do not sleep or stay overnight outside around the venue.
*All the costs associated with the cancellation or postponement of the festival such as travel expense to the sites will not be compensated.
*In dealing with customer’s personal information received at the ticket application, we will comply with the “Personal Information Protection Act” and related laws and regulations.